• Terms and Condition

Summary

Hotel-Taxi is an online transfer reservation service where you can obtain prices and pre reserve your trip.

• Hotel-Taxi finds a Transfer Partner for you at the price quoted.
• Subject to time of booking and your status with Hotel-Taxi you can:
  • Prepay for the trip by credit card or PayPal.
  • Put the cost of your trip on an account, previously created with Hotel-Taxi .

 

• The user must provide a valid and correct passenger name, telephone number and email address when placing a booking, Hotel-Taxi does not accept any responsibility for any errors and subsequent miscommunication as a result.

Bookings

Definition:

• Hotel-Taxi accepts user requests for travel and places them with several ground transportation partners. These partners are licensed taxi, private hire and mini-bus companies (Transfer Partners).
• Hotel-Taxi offers Private and VIP Transfers.

Processing:

• After you place your request, Hotel-Taxi will:
  • Send an e-mail confirming the status of your order.
  • Provide you with the details of the Transfer Partner that will fulfil your booking, also known as your Voucher.
  • In the event that the Transfer Partners are unable to fulfil your request Hotel-Taxi will send you an e-mail to advise you.
  • In the unlikely event that you do not hear from us, you should contact us

Vouchers:

• Hotel-Taxi produces vouchers/email for all bookings.
• It is one voucher for the entire party travelling and it also covers the return trip when reserved as part of the same booking.
• The voucher/email contains your journey details,
• Print the voucher and have it available to show to the driver.

Rejection:

• Hotel-Taxi does not guarantee to successfully place every request.
• Hotel-Taxi reserves the right to select or change the Travel Partner on your behalf.

Private Transfers

• Private transfers are offered throughout the UK covering every postcode.
• You and your party will not share the vehicle with any other passengers.
• In case of airport pick-ups your driver will be waiting for you as you exit the baggage hall with the principle passenger’s name on a name-board.

VIP Transfers

• You can select an executive chauffeur driven car on all main routes and urban areas, Hotel-Taxi will automatically offer the service when available on your route .
• You will be met at the pick up point by one of our many experienced chauffeurs and arrive at your destination in comfort and style.  

Pricing Policy

Prices are automatically calculated via the Hotel-Taxi booking form from the postcodes entered for the pick up and destination addresses. All prices are structured on the regional Local Authority pricing that includes price variation on:

• The time of day ( 23.00pm to 07.00 am ).
• Sundays.
• Bank Holidays.
• The Christmas holiday period (including New Year's Eve and New Year's Day).

Prices include:

• From the correct pick up point to the correct destination entered only.
• From the pick up time entered only. (When entering a pick up time, the passenger must ensure to leave adequate time to reach the destination and in the case of airports to accommodate check-in time requirements).
• The number of passengers specified only.
• Meet and greet service when the pick up point is an airport to a maximum of 45 minutes waiting time.
• Return journey if stated.
• Two items of luggage (see Luggage section for details).

Prices do not include:

• Waiting time, with the exception of the meet and greet service.
• Detours from the journey entered.
• Additional passengers.
• Excess and oversize luggage (see Luggage section).
• Fouling of vehicles.
• Parking costs, with the exception of the meet and greet service.
• Any other road charges.
• Tips for the driver.

Additional charges incurred for the above items must be settled directly with the driver.

Booking updates

• Hotel-Taxi does not offer an online facility to update or change existing bookings, you can update bookings by contacting the Hotel-Taxi Customer Service by email info@Hotel-Taxi.com or by telephone, where we will make every effort to accommodate your specific change. Please notify Hotel-Taxi as early as possible.
• Changes that involve additional costs to either the Transfer Partner or Hotel-Taxi will have to be charged to the passenger.

Luggage

• Each passenger is allowed two items of luggage:
  • one item with a maximum weight of 20 kg, e.g. a suitcase.
  • and one piece of hand luggage weighing a maximum of 5 kg.
• When you have oversize bags or multiple suitcases please contact Hotel-Taxi beforehand to make sure they can be accommodated, surcharges may apply.
• In the event that a larger vehicle is required to transport the excess/oversize luggage the passenger will be required to cover the additional cost.
• When excess/oversize luggage has not been declared beforehand then Hotel-Taxi or the Transfer Partner reserves the right to charge for the excess baggage or refuse to transport the items.

Delays

Delays can occur when the pick up is:

• An airport and the flight number is known, then the Transfer Partners monitor flight arrivals and will alert the driver of any delays accordingly.

Circumstances beyond our control may arise on the requested route for which Hotel-Taxi accepts no liability. These can include, but are not limited to:

• Exceptional weather conditions.
• Accidents and related delays.
• Criminal or terrorist activity.
• Unplanned marches, demonstrations and organised disruptions.
• Unforeseen road hazards.
• Police operations.
• Customer safety.
• Unforeseen traffic delays.

Cancellation Policy

Please refer to Refund section for the charges that are applied in case of cancellation.

Cancel by passenger:

• The passenger must notify Hotel-Taxi as early as possible. This will minimise the inconvenience, cost and expense to all parties involved.
• Hotel-Taxi provides website assistance under ‘Customer Service’ and ‘Contact’ to assist passengers in the cancellation of bookings. The passenger can do one of the following:
  • Send an email to Customer Service info@Hotel-Taxi.com or
  • Contact the Transfer Partner direct telephone number provided in the confirmation email.
• Unless specifically instructed the cancellation of an outward journey will automatically cancel the return journey where a return journey was reserved as part of the same booking.

Cancel by Hotel-Taxi:

• Failure to supply the correct credit or debit card information may result in the cancellation of your booking.
• Hotel-Taxi reserves the right to cancel bookings when it can not deliver the vehicle type or the service as requested.

Refund Policy

Hotel-Taxi will endeavour to process all cancellations and subsequent refunds (of prepaid bookings) in a timely and efficient manner. Customers must bear in mind that Hotel-Taxi incurs credit card processing fees for both payments and refunds and as such must apply the following policies for pre-paid reservations. Hotel-Taxi works with Transfer Partners and these refund conditions strive to be equitable and fair to all parties.

Hotel-Taxi will:

• Apply an administration fee of 25% of the fare per cancellation.
• Make a refund only to the person who has paid the fare and on the credit/debit card of original payment.
• Issue a refund less the administration fee and any additional costs that may occur for all bookings cancelled up to 24 hours prior to the date for which the service has been reserved.
• Pay a refund after Hotel-Taxi receives it from the relevant Transfer Partner.
• Make a full refund where the vehicle does not arrive as reserved, however passenger must allow up to 20 minutes to cover unforeseen circumstances before passenger makes alternative arrangements. It is the passenger’s responsibility to contact the Transfer Partner on the telephone number that was supplied when booking was confirmed. In cases where no call is made and the passenger uses alternative arrangements, within the 20 minutes time allowance, no refund will be made.
• Make partial refunds if notification of a cancellation is received within 24 hours of the pick up time and will be subject to allocated Transfer Partner’s status regarding fulfilment of the booking, e.g. vehicle has not been dispatched, loss of additional business can be directly associated to the cancellation.
• All other circumstances will be dealt with on a case-by-case basis.

Hotel-Taxi will not refund in the following circumstances:

• If the passenger does not show up for pre-paid journeys.
• If cancellation of a booking is made on the day of travel or afterwards.
• If the Travel Partner or Hotel-Taxi Customer Service have not received any notification/calls from the passenger and they are not present when the vehicle arrives.
• Shared Transfers is proposed as a no refund product, any refunds awarded will be at the sole discretion of Hotel-Taxi .

All other circumstances where a refund may be possible should be addressed directly with Hotel-Taxi’s Customer Service.

Privacy Policy

Hotel-Taxi ask for some personal information to be provided such as passenger name, email address and contact phone number in order to process the booking.

• Hotel-Taxi needs the passenger name to pass onto the Transfer Partner who may use this for any meet and greet service.
• Hotel-Taxi needs the email address to send confirmation of the booking, for customer service emails and to send registration details to make future bookings even quicker. Hotel-Taxi may send updates regarding any changes to Hotel-Taxi services in the future.
• Hotel-Taxi require the passenger contact telephone number, so the Transfer Partner can make contact on their arrival at the pick up point or customer services may call the passenger with regards to details of the booking.
• When making a payment online, these details are sent to Hotel-Taxi's credit card payment processor.
• Hotel-Taxi do not collect or store any credit card information.
• Hotel-Taxi will not sell or pass on any info rmation to a third party, with the exception of essential booking info rmation to the Transfer Partner or Hotel-Taxi 's credit card payment processor in order to execute the booking request effectively. By placing a request for transfer services the passenger consents to Hotel-Taxi passing on such limited details.
• Hotel-Taxi use Secure Socket Layers (SSL) technology to ensure the privacy of the info rmation provided. At no time is the passenger's debit/credit card details transmitted un-encrypted over the Internet. We also operate behind a firewall to ensure there is no unauthorised access to the system.